- 1. What devices can Pingo power bank be used to charge?
Pingo power banks can be used to charge devices with Lightning, Micro USB, or Type-C charging ports. - 2. Can Pingo power bank charge multiple devices at the same time?
Yes. Pingo power banks are equipped with 3 charging cables compatible with 3 charging ports, allowing customers to charge multiple devices simultaneously. - 3. How can I find a Pingo charging station?
– Through the Pingo app: open the Pingo app -> Tap on “Find nearby charging stations”, and you will see the locations of the nearest charging stations on the Pingo map.
– Through Pingo stickers/decals at Pingo partner stores. - 4. How is the rental fee for Pingo power banks calculated?
Currently, the only way to include more details in invoices is by adding the information to the name of the workspace. - 5. How can I get my deposit refunded?
Depending on the payment method for the deposit, you can request a refund as follows:
a) Deposit paid via E-wallet (ZaloPay) – Refund to E-wallet (ZaloPay):
Step 1: Go to the “Profile” section on the Pingo app
Step 2: Click on the “Withdraw deposit” button
Step 3: The deposit will be refunded to the e-wallet you used to make the payment.b) Deposit paid via bank payment gateway – Refund to the linked bank card:
Step 1: Go to the “Profile” section on the Pingo app
Step 2: Click on the “Withdraw deposit” button
Step 3: The refund to your linked bank account will depend on the policies of the bank. Typically, it takes about 2-5 business days from the time of the request.
- 1. What benefits do we have when becoming a partner of Pingo?
Increase in revenue: Partners will receive a revenue share from Pingo (at least 20%) from power bank rental transactions at their store.
Zero investment costs: No initial investment costs. Partners only need to maintain and care for the charging stations at their store; all maintenance and installation will be handled by Pingo.
Expand amenities: Add more convenience to your store with the handy power bank rental service, which helps retain customers effectively.
Attract new customers: In the age of technology and “Always connected,” the Pingo power bank rental service will provide a unique convenience for your store, helping attract new customers.
Customer loyalty: With thoughtful service and being a trendsetter, it will be easier to impress customers, encouraging them to return to your store to ensure a convenient experience. - 2. What is the electricity cost?
The maximum cost is 40,000 VND per month (if the store is open 24 hours a day). However, Pingo does not require partners to operate 24 hours a day. - 3. If a customer takes a power bank from another store and returns it at our store, can they return it at a different store?
Yes. Since the product is portable, customers can borrow and return it at any Pingo charging station. - 4. How is the maintenance and repair of the machines handled?
If the machine itself encounters a technical issue, partners should immediately call the Customer Support Hotline at 1900633133 for quick assistance. - 5. What happens if the equipment is lost or cannot be kept?
Loss is not an issue because:
– Power banks: Users must scan the QR code and make a deposit before taking a power bank from the station. If a user does not return the power bank, the Pingo system will send a reminder notification, and the user will return the power bank to get their deposit back.
– Charging stations: The stations are placed within the store premises, and theft is rare. Once connected to power, the system will recognize the station and keep it active. If not connected, the station will be disabled (unable to be used).
=> In the unlikely event of an issue, both parties will review the situation via cameras or actual data for resolution.CONTACT THE HOTLINE NOW: 1900 633133 for timely support, dear partner!
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